In some cases, a converter or even
a new control panel may be necessary, but as long as the wiring itself hasn’t been damaged, all the existing sensors should work with any provider’s equipment—all hardwired systems contain essentially the same technology. One of the ways Vivint is trying to separate from the competition is by positioning themselves as more of a ‘home automation’ solution. Their mobile app allows you to control your home security system remotely. They also have a suite of additional home automation products and features that allow you to control your thermostat temperature to promote energy efficiency, lock and unlock doors, live stream video of your doorbell ringing and the surrounding area, etc. Their home automation is compatible with common smart home products, such as Amazon Echo, Google home, Amazon Alexa, and many more. There are many negative Vivint reviews from customers, the majority of them noting poor customer service. Be sure to check out the Vivint smart home reviews and home security reviews below to see what customers have to say and to decide if Vivint is the right home security provider for you. A common complaint customers have is customer service. Former and current Vivint customers have complained
of deceptive sales tactics, poor customer service, poor billing practices and slow technician response times. Unlike other review sites, BestHomeSecurityCompanys. com does not allow companies to pay to remove reviews.